FAQ

What is Paystation?

Paystation is an online payment service that connects billers (companies, municipalities, etc.) with bill payers. Paystation saves valuable time and hassle for bill payers while drastically reducing printing, paper, postage, and processing costs for billers.

Why use Paystation?

Today’s customers are demanding the convenience of paying bills online, and businesses that accept online payments have a distinct advantage in the marketplace. Paystation makes it easy to accept online payments through a fully branded, secure payment gateway, while at the same time reducing your operational costs. Paystation saves you time and money by streamlining your payment processing and allowing you to provide the best possible service to your customers.

How does Paystation work for billers?

Once your business chooses to become part of the Paystation network, our IT staff will create a customized payment portal which will allow your customers to make payments quickly and securely.

Simply add links on your website to the Paystation page dedicated to your business, and wait for the money to roll in. A fully customized report and posting file will be sent to you at the end of each processing day – just drop the file into your accounting software and you’re done. Collection has never been easier!

What payment types does Paystation support?

Paystation supports all types of electronic payments, including electronic check (ACH), debit, and credit card. Additionally, Paystation supports all of the major credit card brands, such as Visa, MasterCard, Discover, and American Express.

If you would only like to accept specific types of payments or brands, Paystation will customize your page to only show those specific options.

How does Paystation keep my customers’ information secure and private?

We are PCI certified. Paystation treats all biller and payer information as confidential. Paystation does not sell or rent information. To protect biller and payer information, Paystation uses Secure Socket Layer (SSL) encrypting technology to transmit and receive data. Paystation maintains physical, electronic, and procedural safeguards to help prevent unauthorized access to your personal information. Only the most powerful security and encryption tools available in the marketplace are utilized. 

Please see our full Privacy Policy for additional information regarding our security and personal information standards.

What if my customers need help making payments?

If a customer needs help making a payment, Customer Service is available immediately over the phone at (206) 965-8518 or by email at support@paystation.com. A dedicated support specialist will personally walk the customer through the payment step-by-step and answer any questions that may arise.

Can this system integrate with my accounting software?

Yes! Paystation provides your daily posting file in any specification required for seamless integration into your current accounting system. No need to change anything – let Paystation do the work so you can focus on your core business.

How do I get started?

To get started, call (206) 965-3604 or email sales@paystation.com to be connected with a Paystation account representative. Enrollment and implementation are easy and hassle-free. Most businesses begin processing payments online within five business days!



What is Paystation?

Paystation is an online payment service that connects billers (companies, municipalities, etc.) with bill payers. Paystation saves valuable time and hassle for bill payers while drastically reducing printing, paper, postage, and processing costs for billers and payers.

Can I use Paystation to pay my bills?

Yes! If your biller is a member of the Paystation network you can make a payment in minutes. To get started, select the “Home” button from the menu above. From the “Home” page, search for the biller you wish to pay in the search bar, or navigate the “All Clients” list to find the biller.

Currently, payments can only be made to billers that are members of the Paystation network. If your biller is not a member of the Paystation network, please feel free to contact them and request that they join! Additionally, you can suggest a business for Paystation by emailing our team.

What payment types does Paystation support?

Paystation supports all types of electronic payments, including electronic check (ACH), debit, and credit card. Additionally, Paystation supports all of the major credit card brands, such as Visa, MasterCard, Discover, and American Express. However, some billers may choose to only accept specific payment types or brands.

How do I know what form of payment my biller accepts?

When making a payment, each biller website within Paystation will only display the types of payment that the biller chooses to accept.

How does Paystation keep my information secure and private?

Paystation treats all your personal information as confidential. Paystation does not sell or rent your personal information. To protect your personal information, Paystation uses Secure Socket Layer (SSL) encrypting technology to transmit and receive data. Paystation maintains physical, electronic, and procedural safeguards to help prevent unauthorized access to your personal information. Only the most powerful security and encryption tools available in the marketplace are utilized.

Please see our full Privacy Policy for additional information regarding our security and personal information standards.

What if I need help making a payment?

If you need help making a payment, Customer Service is available immediately over the phone at (206) 965-8518 or by email at support@paystation.com. A dedicated support specialist will personally walk you through the payment step-by-step and answer any questions that may arise.

How do I get started?

To get started from this page, select the “Home” button from the menu above. From the “Home” page, search for the biller you wish to pay in the search bar, or navigate the “All Clients” list to find the biller.

Additionally, you may follow the link from your biller’s website, or go to www.paystation.com at any time to pay a bill.